In an exclusive interview, Cleveland Clinic Chief Experience Officer James Merlino, M.D. explains what led to his personal philosophy of patient experience and how the organization implemented strategies to become a leader in patient satisfaction.
In 12 of the 15 states with exchange information available, Blues plans dominated the marketplaces last year. The plans' success stems from competitive market share, sound customer service and active participation with government programs. But t o compete in today's healthcare insurance market, playing it safe doesn't cut it, Bill Copeland, U.S. leader of Deloitte's life sciences and healthcare practice told FierceHealthPayer in an exclusive interview this morning.
Hospital culture may play a larger part in cesarean section rates than patient risk factors, according to a study published in PLOS Medicine.
Some U.S. hospitals may withhold medical interventions from Ebola patients for the sake of their workers' safety, Reuters reports.
Physicians just aren't listening to their C-suite executives, and the reason is simple, according to an article in Becker's Hospital Review. Doctors feel overwhelmed, disengaged and don't think leaders listen to them.
Humana is considering selling Concentra, its provider subsidiary that is valued at about $1 billion, three people familiar with the matter told Reuters.
When consumers have access to pricing information before they obtain medical services, insurers' claims payments are lower, according to new research published in the Journal of the American Medical Association.
Many companies are devising schemes to get out of paying hefty fines next year for not complying with the Affordable Care Act's mandate to offer health insurance, reports the Wall Street Journal.
There are many emerging themes and movements driving healthcare innovation and evolution, which is comparable to the Age of Enlightenment with its new discoveries and ways of solving problems, Forbes contributor Dave Chase wrote in his most recent column.
Hospitals and healthcare systems may want to rethink plans to acquire physician practices to increase care coordination. A new study finds that hospital ownership of physician groups in California led to a 10 to 20 percent increase in overall costs.